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AVID Design | Blog

Archive for the ‘Writing for the Web’ Category

Poll Results: Writing Hospital Quality-of-Care Website Content

Wednesday, June 9th, 2010

Our last blog post, invited readers to vote in our current poll about hospital Website conversions. While that poll is underway, we wanted to review the results from our previous online poll about integrating quality of care information into a hospital’s Website (we also wrote a feature article about this topic in our May 2010 newsletter).

What the Results Mean

Although voters were split 50/50 about which was the most important, the relativity of the choices suggests that there is no question that patients and Website visitors must come first, as compared to matters that involve tone, logistics and conversions.

Although that may seem obvious, it’s an important concept to keep in mind when planning and drafting content—especially when attempting to integrate editorial feedback from hospital adminstrators and physicians.

As you might have experienced when developing content for other Website pages—such as content for your hospital’s service lines—there can occasionally be conflicts when trying to craft content that balances readability, SEO, technical language, credibility, etc. But when it comes to quality of care content, it may be best to defer to Website reader expectations before all else.


Derek Rudnak | Communications Specialist | AVID Design

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Poll: Writing Hospital Quality-of-Care Website Content

Wednesday, April 28th, 2010

It’s one thing to say that your hospital is great or even the best, but it’s another to provide quality of care data and information on your Website that supports your claim. The challenge becomes even greater when hospital marketers try to do both at the same time.

Our next newsletter feature will examine the unique challenges with providing quality-of-care information and integrating it in your hospital’s Website content.

We’ll also explore the process for writing quality-of-care hospital Website copy—a process that includes:

• Identifying What is Most Valuable to the Reader

• Balancing Content Between Best Interests of the Hospital vs. Patient

• Finding the Most Appropriate Tone

• Scheduling Interviews and Reviews with Qualified Staff

• Integrating Conversions and Calls-to-Action

Which of these do you think is the most important? Which is the most challenging? Are there any key points that are missing? What are they? And why?

Cast your vote in on our online poll and share your thoughts in the comments section. We’ll publish and review the poll results next month.

By the way, don’t forget to subscribe to our newsletter!


Derek Rudnak | Communications Specialist | AVID Design

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The Long and Short of Web Page Visit Times

Monday, October 19th, 2009

Last week, the Nielsen Company released data for the top 10 U.S. Websites, which included the average time a visitor was at each site.

High visitor times may still be a popular way to judge a Website’s popularity, but it might not be an entirely accurate or advisable technique.

High visit times for hospital Websites could quite possibly mean that your visitors are bored, not finding what they need, or negotiating inefficient content and navigation schemes.

Although such data is fascinating and is an occasionally useful metric for gauging a site’s popularity and success—for example, a Website that delivers entertainment content, e.g., YouTube—it is perhaps becoming outdated and potentially misleading.

For probably as long as there have been Website metrics and analytics, there has been a perception that the longer the visitor remains, the better the Website must be. However, that concept is increasingly changing, especially among forward-thinking Website designers and content developers. Why? One word: broadband.

Back when most Web users were using dial-up to access the Internet, Websites were designed with the limitations of “narrowband” firmly in mind. This often meant putting as much information as possible on as few pages as possible so that visitors wouldn’t have to click around to find what they wanted. As anybody that remembers the dial-up days should recall, a new page usually meant waiting for that new page to load.

Broadband, of course, enables even the most robust Web pages to load in an instant. Its expansion as the predominant way to access the Internet has had revolutionary effects on Web designers.

This begins with the influence on Web designers to be more daring in their visual and functional design (think interactive modules, video, rich media, etc.

It has also encouraged them build pages that are more narrowly focused since a visitor can quickly click to another page—and another and another and another until they hopefully find what they want (which is also hopefully what a Website owner wants: a conversion). Narrowly focused pages are also a hallmark of SEO best practices.

This is why a “good” Website may not be one that has the longest visit times; on the contrary, a page with the shortest visit times should not necessarily be considered to be a poor performer. Although true for many types of Websites, it’s especially true for hospitals and healthcare systems.

Hospital and healthcare Website visitors are presumably not hanging out at your Website to kill time, play games or watch videos; they are most likely looking for information, answers, appointments, etc. If your hospital’s Website and its navigation and content are designed properly and performing optimally, a visitor should be able to rapidly move through your site and conclude their mission quickly.


Derek Rudnak | Communications Specialist | AVID Design

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Using SEO, Social Media and Video to Address Swine Flu and H1N1

Monday, September 21st, 2009
At long last, we are finally writing something about swine flu. Although we do specialize in healthcare marketing content and strategy, we usually avoid getting involved on specific medical subjects.
However, swine flu—or H1N1, whichever you prefer—is unlike most recent diseases, viruses or illnesses in that it so captures the public’s attention. Whether it’s a legitimate cause for concern or not is again something that we believe is out of our jurisdiction and best left to the medical experts.
But it’s articles such as “Atlanta ERs Brace for Flu Onslaught” that get our attention, if for any other reason, we are an Atlanta-based company, and news about clogged, inefficient emergency rooms because of H1N1 in our community is obviously relevant and important to us.
Of course, this is not a situation that is exclusive to Atlanta; it’s something that is affecting hospitals all over the nation. And it is why we encourage hospitals to help the community by helping themselves—starting with using some of the many best practices for healthcare marketing:
• Use SEO: Even without doing keyword research, you can safely assume that phrases like “swine flu Atlanta,” “H1N1”, “Fulton County flu shots,” etc.  are hot phrases right now. Well, use that to your advantage!
Write content that integrates those keywords so that you can deliver information to community members that seek it. Along with Website content, also consider this when writing blogs.
• Social media: If you still aren’t convinced that social media isn’t a viable technique for promoting your hospital, maybe look at how your competitors or other leading hospitals in the nation that have embraced it.
Most likely, they are not only using social media as an effective channel for communication H1N1 information, but they are implicitly establishing themselves as community leaders.
No, they are probably not being followed on Twitter by every single person that gets their messages. However, that’s not how social media works.
Remember, it’s viral. For example, person A (that does follow that hospital) retweets the hospital’s message. Person A’s Twitter friend, Person B, retweets it. Person B’s friend Person C puts it on their Facebook page. Person’s C’s Facebook friend does the same, but also puts it on Digg…and so on and so forth, except for another hundreds or thousands times more.
• YouTube: YouTube videos are one of the most underappreciated ways to get a presence at the top of a search engine results page (SERP).
Unlike traditional SEO where the emphasis is on your Website’s content, a YouTube video with carefully written tags can catapult you to the prime SERP real estate.
Does your hospital have a trusted and reliable partner to build, manage and plan your online marketing strategies? AVID Design offers free assessments for Websites, content, strategy and more.

At long last, we are finally writing something about swine flu. Although we do specialize in healthcare marketing content and strategy, we usually avoid getting involved on specific medical subjects.

H1N1 is not just a scary illness, it’s something that it causing unnecessary strain on many ERs—which is something hospitals can possibly counteract with online communications.

H1N1 is not just a scary illness, it’s something that it causing unnecessary strain on many ERs—which is something hospitals can possibly counteract with online communications.

However, swine flu—or H1N1, whichever you prefer—is unlike most recent diseases, viruses or illnesses in that it so captures the public’s attention. Whether it’s a legitimate cause for concern or not is again something that we believe is out of our jurisdiction and best left to the medical experts.

But it’s articles such as “Atlanta ERs Brace for Flu Onslaught” that get our attention, if for any other reason, we are an Atlanta-based company, and news about clogged, inefficient emergency rooms because of H1N1 in our community is obviously relevant and important to us.

Of course, this is not a situation that is exclusive to Atlanta; it’s something that is affecting hospitals all over the nation. And it is why we encourage hospitals to help the community by helping themselves—starting with using some of the many best practices for healthcare marketing:

• Use SEO: Even without doing keyword research, you can safely assume that phrases like “swine flu Atlanta,” “H1N1”, “Fulton County flu shots,” etc.  are hot phrases right now. Well, use that to your advantage!

Write content that integrates those keywords so that you can deliver information to community members that seek it. Along with Website content, also consider this when writing blogs.

• Social media: If you still aren’t convinced that social media isn’t a viable technique for promoting your hospital, maybe look at how your competitors or other leading hospitals in the nation that have embraced it.

Most likely, they are not only using social media as an effective channel for communication H1N1 information, but they are implicitly establishing themselves as community leaders.

No, they are probably not being followed on Twitter by every single person that gets their messages. However, that’s not how social media works.

Remember, it’s viral. For example, person A (that does follow that hospital) retweets the hospital’s message. Person A’s Twitter friend, Person B, retweets it. Person B’s friend Person C puts it on their Facebook page. Person’s C’s Facebook friend does the same, but also puts it on Digg…and so on and so forth, except for another hundreds or thousands times more.

• YouTube: YouTube videos are one of the most underappreciated ways to get a presence at the top of a search engine results page (SERP).

Unlike traditional SEO where the emphasis is on your Website’s content, a YouTube video with carefully written tags can catapult you to the prime SERP real estate.

Does your hospital have a trusted and reliable partner to build, manage and plan your online marketing strategies? AVID Design offers free assessments for Websites, content, strategy and more.


Derek Rudnak | Communications Specialist | AVID Design

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Sorry, but SEO ALWAYS Matters More Than Social Media or PR

Wednesday, July 15th, 2009

Just read an interesting blog about “When Social Media and PR Matters Than SEO”.

PR and social media are great, but they don’t replace a well-designed Website, starting with strategically optimized content and conversions.

PR and social media are great, but they don’t replace a well-designed Website, starting with strategically optimized content and conversions.

One of the author’s main points was that “if you have a product or service that no one is searching for, SEO isn’t your ticket to success.”

I couldn’t disagree more, for two primary reasons:

• Poor SEO means a poor site, and a poor site means minimal conversions. We have a very simple philosophy for Website and content design: Every page should have a goal, and conversions are most often the top priority. Simple to suggest, but harder to execute!

For example, if a page is only designed to attract traffic via lesser-known keywords that completely capture the spirit of that Website’s product or service (especially one that might be more conceptual or not heavily searched), then its goal should be to attract those niche visitors and move them towards a page that better illustrates the product or service.

From there, visitors should likely have enough interest to move into a conversion area (especially since you satisfied a search for which they likely had low expectations for finding a relevant match).

String together enough of these types of carefully-researched keywords and page content that support them, and all of those little pieces start to add up and build traction for that product or service.

• Any SEO provider that fully supports the author’s argument lacks the creativity and ambition to face a REAL challenge in SEO.

SEO’s actually pretty easy if you have a competitive product or service to promote—particularly if you have experience, proven best practices and integrated tactics (such as PR, social media).

But what about situations where the product or service is so obscure or innovative that there aren’t any immediately obvious keywords to optimize?

This is what separates the real pros from the hacks.

Been There

We recently did SEO for a client that has a very solid reputation for a product it offers, and their page rankings for related keywords were fantastic. However, they recently launched an entirely new service (and not a product) that is not only considerably different than their flagship product, but the service is quite niche-oriented and conceptual. Not an easy task!

So what did we do? Well, since their new Website has not yet launched, we can’t yet say. But for now, know that we dug in and found a way to build content that should likely attract the very types of visitors for which their new service is intended.

PR Isn’t the Answer…

Unfortunately, there are no easy ways around these challenges. Sure, you can launch a PR campaign, but that thing better work and deliver immediate ROI.

Although some say SEO is “free” advertising, it’s not. Whether it’s the time you or a staffer spend doing it, or of course, if you hire an outside SEO company to do it for you. However, the long-term and consistent results of SEO can by far outperform PR campaigns, especially when it comes to cost.

…and Neither is Social Media

Spending on social media might attract some attention, but as suggested, earlier, a site with poor SEO is likely one that will yield minimal conversions.

You can drive all the traffic you want at a Website, but if it’s not properly designed for conversions or lacks thoughtful navigation or other critical design elements, the ROI is going to suffer.

Does your hospital have a trusted and reliable partner to build, manage and plan your online marketing strategies? AVID Design offers free assessments for Websites, content, strategy and more.


Derek Rudnak | Communications Specialist | AVID Design

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