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Archive for the ‘Industry Trends’ Category

The Transitive Property and the 2010–11 USNWR Best Hospitals

Thursday, August 5th, 2010

Remember the transitive property from grade school Algebra? If a=b and b=c, then a=c. Also known more colloquially as the “bask in the glory of your clients” formula…which is precisely what we will be doing in today’s blog.

U.S. News and World Report recently published its prestigious “Best Hospitals” List for 2010–11, and we want to highlight the hospitals that not only made the cut, but also happen to be clients of ours. Congratulations, everybody!

Mayo Clinic Jacksonville (Florida)

•  #40 in Gastroenterology

• #44 in Neurology and Neurosurgery

Medical University of South Carolina

•  #17 in Rheumatology

•  #20 in Pediatrics: Heart & Heart Surgery

New York–Presbyterian University Hospital of Columbia and Cornell

•  #4 in Kidney Disorders

•  #4 in Neurology & Neurosurgery


Derek Rudnak | Communications Specialist | AVID Design

AVID Design is an award-winning hospital marketing strategy consultant. Contact us to learn more about having your internal and external hospital brand awareness strategies evaluated.

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Google Caffeine Impacts on Healthcare and Hospital SEO: Now What?

Friday, July 9th, 2010

One of the hottest topics in many of the SEO blogs and forums has recently become hotter: Google Caffeine.

An illustration of how the new Google Caffeine Web indexing system will differ from their previous system.

Interest in Google Caffeine—and more specifically, its impact on SEO, search engine result pages (SERPs) and page rankings—has spiked because Google last month announced completion of its new Web indexing system.

Right now, you probably have two questions:

• What exactly is it?
• What does this mean for my hospital’s SEO?

Since this is the first of what will likely be many blogs on this topic, we’ll start with some simple answers.

What is Google Caffeine?

Google Caffeine is most simply a new way that Google looks at Website content so it can decide a page’s relevancy—which ultimately impacts SERPs. Put even more simply: It will work faster and presumably deliver more relevant keyword search results.

(If you want a more specific answer about how it works, go straight to the source and check out Google’s official announcement for Caffeine.)

How Will Google Caffeine Impact Hospital Website SEO?

The answer, of course, is not as simple—nor is a link that neatly explains how Google Caffeine might impact your hospital Website’s SEO.

But if you want our two cents, we believe the impact will likely be minimal—at least in the short term. That is because it will take some time for the new algorithms (the “rules” that create the SERP results) to kick in.

But once they do, it could mean some drastic changes, especially for hospital Websites.

Redefining Search Engine Relevancy for Healthcare Content

As it always has, Google’s search engine has always rewarded relevancy. Whereas once “relevancy” was perhaps limited to having the right keywords and keyword density, “relevancy” has seemingly become a matter of an index page age—the newer or fresher the page, the more Google has been likely to give it great placement.

Of course, the other rules apply—such as with the number of links a page has and the quality of the page from which it links (which again suggests a high value on relevancy).

Considering the many ways that content and links can now be published and shared (e.g., blogs, RSS, social media), all of those components that define and continue to redefine “relevancy” are presumably going to have more significant impacts on SERPs.

Nevermind that most hospital Websites are updated and revised every few years…the real difference is likely going to be between those that actively produce frequent, relevant and viral content.

Unfortunately, if your hospital doesn’t already publish frequent news articles (especially with RSS) and blogs or engage in social media or anything that improves the number of links back to your hospital’s Website, it may start feeling the effects before hospitals that do.

And launching a campaign to do so overnight won’t be an answer because it takes a bit of time to get the pieces and rhythm in place that let you develop relevant content and channels…and that’s on top of the traditional SEO analysis of the rest of your Website.


Derek Rudnak | Communications Specialist | AVID Design

AVID Design has the ability to help you develop successful Website content, analytics and strategies to compete in a constantly evolving landscape. Contact us today for a free analysis of your Website and content.

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10 Hospital Website Conversions You Should Have

Wednesday, June 16th, 2010

It’s a no-brainer that hospital Websites (or any Website for that matter) must have clear goals in order to obtain an effective return on investment (ROI).

Score! Having clear, accessible conversions (or goals) will greatly benefit your hospital’s Website.

In order to meet these goals, conversions need to be put in place, along with a clear Website marketing strategy.

This strategy usually includes identifying your hospital’s target market through optimization techniques, like utilizing keyword rich and highly optimized content.

Hospitals, in particular, have several different ways they can “convert” the visitor, or make the visitor “take action” and “drive information” before they leave the Website.

Here are ten hospital Website conversions (or goals) that you probably should think about incorporating into your Website:

• Online bill pay

Job application

• Email a patient

Online donation

Physician directory

Calendar of events

• Online preregistration

• Support group sign-up

• Request an appointment

e-Newsletter/publication sign-up

Want to know more about hospital conversions? Check out June’s edition of AVID Insight, our monthly e-newsletter, featuring: The Magic Metric: How to Improve Hospital Website Conversion Rates.

While you are checking that story out, sign up to receive AVID Insight and get the latest on healthcare marketing advice, trends and more!


Lisa M. Federico | Content Specialist | AVID Design

AVID Design offers several e-healthcare conversion modules such as Find a Physician, Classes and Events and Online DonationContact AVID Design today to learn more about our e-healthcare suite and conversion modules, and to develop a Website marketing strategy plan to include highly optimized healthcare content for your Website.

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Which Online Users Will Trust Online Hospital Marketing?

Friday, June 11th, 2010

In any kind of relationship—personal, romantic or professional—trust plays a massive role in the success of that relationship.

Click graph to view full-size image.

Hospitals, of course, straddle a precarious line between personal and professional relationships. Of course, the relationship is primarily a professional “B2C” (business to consumer”) relationship, but there are few things in life as personal as the experience one has with a hospital, clinic, physician or nurse.

That is why the challenge for hospitals to engage with new patients (read: consumers) is to establish, affirm and maintain trust—not an easy task. Factor in the potential impersonal nature of online communications and privacy risks, and the potential to find a trusting audience—much less a trusting demographic—becomes even more challenging.

However, recent data from comScore (as published on eMarketer.com) suggests that there might be a starting place in creating a consumer profile that might be willing to trust online healthcare marketers: social media hangouts for heavy online spenders, such as Facebook.

As the graph indicates, the more time one spends online, the more money they also spend. Of course, that’s like saying that anybody that spends a lot of time in a mall is likely to spend a lot of his or her money there (although, this can be refuted by anybody that has ever witnessed the aimless loitering of a teenaged mallrat!).

However, it can also be said that these same heavy users spend money online because they trust the Internet. Not only do they not let fear of identity theft or credit card fraud prevent them from spending online, but arguably, the online marketing messages for the products and services that they buy are working. That’s not an accident—that’s the result of a relationship that is built on trust.

Therefore, it stands to reason that hospital and healthcare marketers that neglect to engage with heavy social media users are missing out on an audience that is proving to respond positively to online marketing—especially if they can be given reason to believe that you are looking for their interests, at least as much as your own, as well as protecting their privacy.

Further considering that these people are the same people that will probably do online research for family and friends that need to find medical services, the trust that you start establishing now can possibly have some massive rewards for you in the future.


Derek Rudnak | Communications Specialist | AVID Design

Do you need an experienced healthcare marketing consultant that can help you develop a successful online strategy and effective content for it?  Contact AVID Design today for a free Website and social media assessment.

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Poll Results: Writing Hospital Quality-of-Care Website Content

Wednesday, June 9th, 2010

Our last blog post, invited readers to vote in our current poll about hospital Website conversions. While that poll is underway, we wanted to review the results from our previous online poll about integrating quality of care information into a hospital’s Website (we also wrote a feature article about this topic in our May 2010 newsletter).

What the Results Mean

Although voters were split 50/50 about which was the most important, the relativity of the choices suggests that there is no question that patients and Website visitors must come first, as compared to matters that involve tone, logistics and conversions.

Although that may seem obvious, it’s an important concept to keep in mind when planning and drafting content—especially when attempting to integrate editorial feedback from hospital adminstrators and physicians.

As you might have experienced when developing content for other Website pages—such as content for your hospital’s service lines—there can occasionally be conflicts when trying to craft content that balances readability, SEO, technical language, credibility, etc. But when it comes to quality of care content, it may be best to defer to Website reader expectations before all else.


Derek Rudnak | Communications Specialist | AVID Design

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