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AVID Design | Blog

Archive for the ‘Best Practices’ Category

Hospital Website Design Myths and More… Revealed

Friday, August 13th, 2010

Although I have a few phobias, like my alarming fear of heights and flying in airplanes, Friggatriskaidekaphobia (fear of Friday the 13th) is not one of them. We all hear about myths and superstitions associated with this particular date, so with that day being today, I thought I’d compile a short list of myths relating to hospital Website design, SEO and the like.

Happy Friday the 13th from Jason Voorhees and AVID Design

Happy Friday the 13th from Jason Voorhees and AVID Design.

Since a list of 13 myths would be more apropos for this date, I thought I’d spare the folks out there who too suffer from phobias, like triskaidekaphobia (fear of the number 13).

1.) Website Design – A hospital (or any) Website redesign will solve all my Web problems.

Many hospital marketers believe that a redesign is simply the “cure” for solving any and all Website problems because a fresh design is all that is needed. This is untrue. These same people don’t take into consideration that the strategy that goes into a redesign can sometimes be as important, if not more important, than the actual design itself.

2.) Content— If users are going to be guided to my hospital’s Website to read up on procedures and services offered, then posting every bit of information I have online is the only way to go.

First things first…users don’t read on the Web, they simply scan, so it’s best to write relevant, bite-sized chunks of optimized copy that are easier to read (e.g. bulleted lists). Secondly, content is not just written text, it is also images, videos, etc. And don’t be fooled about trying to fit all information on one page, it is okay to have a few pages as long as the copy is relevant and includes at least one call-to-action and effective anchor text to navigate through the pages.

3.) Social Media and Web 2.0 – If I build a Facebook fan page for my hospital or I start a hospital CEO blog, it will accumulate numerous fans and page hits overnight.

This doesn’t happen overnight, it takes time and effort to cultivate an audience, and a good social media and Web 2.0 strategy should be put into place before embarking on this trip.

4.) Website Design – I have to do my hospital’s Website redesign all at once.

Truth be told, redesigns take an extended period of time to fully complete, so it’s best to break down the redesign process into phases where each phase allows you to concentrate in a particular area, like focusing one phase on your hospital’s specialties and content and another phase on examining rich media. Also, change is received better with your employees and users when made in increments rather than all at once.

5.) Search Engine Optimization—Once you optimize your hosptial’s Website, then you are good to go and should be ranking well in the major search engines from here on out.

SEO is an ongoing process and is never finished (much like that of your hospital Website). What your hospital ranks today for pediatric cancer quite possibly not be the same three months from now. It’s best to have a professional (like AVID Design) provide you with an SEO assessment (that’s FREE) of your hospital’s Website to get the ball rolling on developing a proper search engine marketing (SEM) campaign.


Lisa M. Federico | Content Specialist | AVID Design

Don’t let your hospital’s Website fall under a spell of bad luck, make sure your hospital Website design and optimized content doesn’t suck!  Call AVID Design today to speak with our hospital marketing strategy consultants to get you on the right path(without that black cat crossing it) toward achieving your online marketing goals.

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Hospital Website Standards and Best Practices… Does Your Hospital’s Website Live Up to the Standards?

Monday, August 9th, 2010

Every hospital marketer wants their hospital’s Website to perform properly to attract potential patients and visitors to their site, and ultimately through their doors.

EKG monitor

Does your hospital's Website live up to Website standards and best practices?

To ensure your hospital’s Website is performing at its best, it’s important to—at least, be familiar with Web standards and best practices. By using Web standards, your hospital’s Website can benefit from being indexed by search engines and by having a site that properly displays in all browsers.

Clearly, there are more than five Web standards for hospitals, but here is our list:

Browser compatibility – Make sure your hospital’s Website is configured correctly to show up in various browsers so all visitors can properly view your Website.

Use of color to distinguish visited and unvisited links – Allow your visitors to know where they have gone on your hospital’s Website so they can revisit the same pages in the future

Logo link to home page – For easy navigational purposes, every page on your Website should have your hospital’s logo on it, and it should link back to the home page.

Updated copyright –A simple fix. This should be changed every year so your Website is not neglected and doesn’t lose creditability.

Privacy policy – Show your visitors that you are professional and trustworthy, and let them feel more secure while browsing your site or while submitting information.


Lisa M. Federico | Content Specialist | AVID Design

AVID Design is a leader in cutting-edge hospital Website design and SEO. Contact us today for a free 10-point SEO evaluation of your Website!

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10 Hospital Website Conversions You Should Have

Wednesday, June 16th, 2010

It’s a no-brainer that hospital Websites (or any Website for that matter) must have clear goals in order to obtain an effective return on investment (ROI).

Score! Having clear, accessible conversions (or goals) will greatly benefit your hospital’s Website.

In order to meet these goals, conversions need to be put in place, along with a clear Website marketing strategy.

This strategy usually includes identifying your hospital’s target market through optimization techniques, like utilizing keyword rich and highly optimized content.

Hospitals, in particular, have several different ways they can “convert” the visitor, or make the visitor “take action” and “drive information” before they leave the Website.

Here are ten hospital Website conversions (or goals) that you probably should think about incorporating into your Website:

• Online bill pay

Job application

• Email a patient

Online donation

Physician directory

Calendar of events

• Online preregistration

• Support group sign-up

• Request an appointment

e-Newsletter/publication sign-up

Want to know more about hospital conversions? Check out June’s edition of AVID Insight, our monthly e-newsletter, featuring: The Magic Metric: How to Improve Hospital Website Conversion Rates.

While you are checking that story out, sign up to receive AVID Insight and get the latest on healthcare marketing advice, trends and more!


Lisa M. Federico | Content Specialist | AVID Design

AVID Design offers several e-healthcare conversion modules such as Find a Physician, Classes and Events and Online DonationContact AVID Design today to learn more about our e-healthcare suite and conversion modules, and to develop a Website marketing strategy plan to include highly optimized healthcare content for your Website.

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How Hospitals Can Use News Releases to Build Inbound Links

Monday, June 14th, 2010

Inbound linkbuilding is a critical part of any hospital Website’s success—starting with the benefits it provides for SEO and search engine page rankings, (SERPs) and ending with increased traffic and all it implies (e.g., conversions).

A well-written and strategically distributed release can be a very effective way to build inbound links to your hospital’s Website.

As more hospitals and healthcare systems continue to embrace online communications, resources and efforts to produce new content are often shifted to blogs, videos, Twitter messages, etc. Although they have tremendous value and potential (as we’ve certainly covered in this blog over the years), the problem is that efforts should not be shifted to these techniques as much as they need to be integrated with traditional techniques.

In particular, this means the classic release. No matter whether you call it a press release, news release or media release, releases still have tremendous utility—even in today’s online-centric climate.

Feed Google’s Thirst for News

Regularly publish a news article on your Website—especially if it uses RSS—and you can almost expect it get picked up immediately by Google’s search engine spiders.

You’ll know this by the announcement from Google Alerts in your e-mail inbox that can arrive within minutes after your article goes live. (Of course, if you aren’t using Google Alerts to track your hospital’s name on the Internet, make it the very first thing you do after reading this blog).

It’s no mystery why this happens: Google values relevancy, and news articles are not only often relevant in terms of content, topics and themes, but also often in regards to be fresh and new.

Repurposing for Social Media

Every time you publish a release, it’s a reason to fire up your social media apps and start distributing your link. Twitter (including key #hashtags), Facebook pages, LinkedIn groups, social bookmarks (Digg, Delicious, etc.):  All are excellent ways to get attention for your release—and as a consequence, links to your Website.

Take this a step further and encourage discussions about the release—either as footnotes or parenthetical statements when you share your content’s links, or even in abridged and more casual versions on your blog.

Are you regularly publishing news on your Website? If so, how often—and about what topics and subjects? Does your news page support RSS? How else are you using and distributing releases, especially in terms of an integrated inbound marketing strategy for your hospital?


Derek Rudnak | Communications Specialist | AVID Design

Do you need an experienced healthcare marketing consultant that can help you develop a successful online strategy and effective content for it? Contact AVID Design today for a free Website and social media assessment.

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Poll: Improving Website Conversion Rates

Monday, June 7th, 2010

In the scope of online healthcare marketing analytics, conversions—or more specifically, conversion rates—are perhaps the most critical metric.

Our next newsletter feature will examine different types of hospital Website conversions and strategies for improving them.

Which hospital Website conversions are the most challenging for you to improve conversion rates? On which do you spend the most time and resources? With which conversions do you think most hospitals struggle or most often overlook completely?

Cast your vote in on our online poll and share your thoughts in the comments section. We’ll publish and review the poll results next month.

By the way, don’t forget to subscribe to our newsletter!


Derek Rudnak | Communications Specialist | AVID Design

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