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AVID Design | Blog

Archive for the ‘Social Media’ Category

Why Hospitals Should Embrace Social Media

Monday, August 23rd, 2010

Sure we’ve all heard how great social media is for your hospital and how sometimes it’s difficult launching a social media strategy because of a little thing we like to call governance. But, if a proper governance policy is in place, social media can work wonders for hospitals. Here are some reasons why “the powers that be” at hospitals should encourage and embrace social media usage:

hospital social media

There are several reasons as to why hospitals should use social media.

Higher visibility: Blogging, social networking and social bookmarking are highly—and some would say more—effective in reaching online users versus reaching them solely through your hospital’s Website.

Greater communications: Social media tools are a powerful way to listen to your patients and obtain a better understanding of them, as well as an easier way to reach the media for news stories and press releases.

Lower cost: Publicize and promote causes, hospital events, health fairs, support groups, etc. without having to spend tons of advertising dollars or inflate your marketing budget.

Monitoring: How do people really perceive your hospital? Hear what they say, accept criticism (if that’s the case) and respond honestly.

Internal brand awareness: Social media helps users engage and interact with several different communities internally and externally. Our  July newsletter actually discusses this more in detail.  Check it out!


Lisa M. Federico | Content Specialist | AVID Design

AVID Design is an award-winning healthcare and hospital online marketing consultant with experience in developing effective hospital social media strategies and governance policies.

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Another “Fired for Facebook” Hospital Story: More Shocking, but Less Complicated?

Wednesday, August 18th, 2010

For once, I’m rewarded for procrastination.

Last week, I had intended to write a follow-up to my “Pondering the Hospital Fired for Facebook Comment” blog when I came across another “hospital employees fired for Facebook” story, except this one was not as difficult to reconcile.

In this recent article, the Los Angeles Times reported that four St. Mary Medical Center (Long Beach, California) employees were fired and three were disciplined for photographing and publishing images on Facebook of a mortally wounded stabbing victim that soon died.

Bizarre, right? And unlike the situation in my previous blog, there weren’t any gray-area issues that I couldn’t sort out. This time—at least based on what I read—it seemed that the hospital undoubtedly made the right decision.

But the story has now taken an interesting twist. The Times reported last weekend that the Long Beach Fire Department responders that brought the victim to St. Mary also took photographs…apparently in addition to the photos made by the hospital employees. However, it is unclear as to whether LBFD’s pics were published on Facebook or elsewhere.

What Does This Have to Do With Healthcare and Hospital Social Media?

Apparently, quite a bit—especially in regards for healthcare systems and hospitals possibly needing to immediately revisit their social media governances and policies, and to find a way to fully inform their employees of these guidelines and expectations.

Whether the lines are incredibly blurry (as with last week’s Facebook story) or potentially criminally rigid (with this recent story), the omnipresence of social media in hospital employees’ personal and professional lives have reached a critical point.

On one hand, an embrace of social media is essential for a hospital (or virtually any business) to effectively communicate, relate and promote with its customers and communities. Furthermore, the success of that concept can be best maximized if a wide range of employees participate.

On the other hand, if patients’ lives, privacy and safety—as well as employees’ careers and hospitals’ reputations—are going to be compromised because of social media’s immediacy and lack of editorial control, then social media’s potential in healthcare may quickly become very limited, which would also be a shame and just as unnecessary.

What social media policies does your hospital have? How do you inform and train your staff? Do stories such as these frighten hospital leadership, and if so, how do you mitigate those fears.


Derek Rudnak  | Communications Specialist | AVID Design

AVID Design is an award-winning healthcare and hospital online marketing consultant with experience in developing effective hospital social media governance policies.

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Hospital Website Design Myths and More… Revealed

Friday, August 13th, 2010

Although I have a few phobias, like my alarming fear of heights and flying in airplanes, Friggatriskaidekaphobia (fear of Friday the 13th) is not one of them. We all hear about myths and superstitions associated with this particular date, so with that day being today, I thought I’d compile a short list of myths relating to hospital Website design, SEO and the like.

Happy Friday the 13th from Jason Voorhees and AVID Design

Happy Friday the 13th from Jason Voorhees and AVID Design.

Since a list of 13 myths would be more apropos for this date, I thought I’d spare the folks out there who too suffer from phobias, like triskaidekaphobia (fear of the number 13).

1.) Website Design – A hospital (or any) Website redesign will solve all my Web problems.

Many hospital marketers believe that a redesign is simply the “cure” for solving any and all Website problems because a fresh design is all that is needed. This is untrue. These same people don’t take into consideration that the strategy that goes into a redesign can sometimes be as important, if not more important, than the actual design itself.

2.) Content— If users are going to be guided to my hospital’s Website to read up on procedures and services offered, then posting every bit of information I have online is the only way to go.

First things first…users don’t read on the Web, they simply scan, so it’s best to write relevant, bite-sized chunks of optimized copy that are easier to read (e.g. bulleted lists). Secondly, content is not just written text, it is also images, videos, etc. And don’t be fooled about trying to fit all information on one page, it is okay to have a few pages as long as the copy is relevant and includes at least one call-to-action and effective anchor text to navigate through the pages.

3.) Social Media and Web 2.0 – If I build a Facebook fan page for my hospital or I start a hospital CEO blog, it will accumulate numerous fans and page hits overnight.

This doesn’t happen overnight, it takes time and effort to cultivate an audience, and a good social media and Web 2.0 strategy should be put into place before embarking on this trip.

4.) Website Design – I have to do my hospital’s Website redesign all at once.

Truth be told, redesigns take an extended period of time to fully complete, so it’s best to break down the redesign process into phases where each phase allows you to concentrate in a particular area, like focusing one phase on your hospital’s specialties and content and another phase on examining rich media. Also, change is received better with your employees and users when made in increments rather than all at once.

5.) Search Engine Optimization—Once you optimize your hosptial’s Website, then you are good to go and should be ranking well in the major search engines from here on out.

SEO is an ongoing process and is never finished (much like that of your hospital Website). What your hospital ranks today for pediatric cancer quite possibly not be the same three months from now. It’s best to have a professional (like AVID Design) provide you with an SEO assessment (that’s FREE) of your hospital’s Website to get the ball rolling on developing a proper search engine marketing (SEM) campaign.


Lisa M. Federico | Content Specialist | AVID Design

Don’t let your hospital’s Website fall under a spell of bad luck, make sure your hospital Website design and optimized content doesn’t suck!  Call AVID Design today to speak with our hospital marketing strategy consultants to get you on the right path(without that black cat crossing it) toward achieving your online marketing goals.

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Pondering the Hospital Employee Fired for Facebook Comment

Wednesday, August 11th, 2010

One day when social media becomes a part of the mini case studies in textbooks for students of communications, marketing, law and other academic disciplines, this one deserves to be included, as it is indeed quite perplexing—both from a healthcare communications perspective and from a general online communications perspective.

Here are the basics: Cheryl James, a hospital employee at Oakwood Hospital in Dearborn, Michigan, wrote some comments at home on her personal Facebook page about coming “face to face” with “cop killer” Tyress Mathews, a patient that also happened to be accused of murdering a local police officer.

Although James’ comments were indeed barbed—including a hope that Mathews “rot in hell”—they did not explicitly mention his name.

However, when James got wind that the hospital was investigating her comments, she immediately deleted the posting. However, it was too late: She was soon terminated for violating HIPAA regulations and for making “disparaging” comments.

Questions, Questions, Questions

Even if you don’t work in healthcare marketing and communications, this is still an extremely fascinating situation from a number of angles. It certainly has me pondering a number of questions, such as:

    What defines “public” in social media? It’s not clear if James’ Facebook settings enabled only her network of “friends” to see her comments or if they were completely open for anybody to see.  If she didn’t have any privacy settings enabled, then sure, whatever she wrote was almost undoubtedly public. But what if her settings only allowed authorized friends to view her comments? Does that change whether the comment was public or private?

    What defines protected patient information? Neither Mathews nor Oakwood’s names appeared in James’ posting. So, is saying that if a person is admitted to a hospital, it is a violation of HIPAA…even if the person or the hospital is implied and not explicitly mentioned?

    What was her interaction with patients? More specifically, how did she come “face to face” with Mathews, and was his safety and quality of care ever at risk of being compromised?

    What else is there to this story? In particular, was James a popular and respected employee, or was this the perfect excuse to can an unpopular employee that had more than overstayed her welcome?

    And regardless of her stature, how did the hospital discover the comments? Was she being monitored, or did somebody report her?

    Even if James doesn’t file a lawsuit for wrongful termination (which would very likely examine these questions), this situation is ripe with precedents that could very well influence similar situations. What do you think?


    Derek Rudnak  | Communications Specialist | AVID Design

    AVID Design is an award-winning healthcare and hospital online marketing consultant. Contact us for a free 10-point SEO assessment of your hospital’s Website.

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Your Hospital Website Design and Interactive Healthcare Marketing Partner

Monday, July 19th, 2010

Does your hospital need a partner for all of your interactive hospital and healthcare marketing needs?

If you answered YES,(which we knew you did because we are psychic) then look no further because AVID Design is a full service healthcare marketing agency that offers a plethora of Web-based hospital and healthcare services and products to help support your hospital Website’s presence and fulfill your marketing initiatives.

AVID Design is all that and a bag of chips!

Has healthcare content on your Website become stale?  Need to develop a successful SEO strategy or PPC strategy complete with optimized healthcare contentWe can do this!

What about developing a solid social media strategy for your site?  We can do this for you too!

Or perhaps your Website needs a facelift with a new design that includes video and rich media elements?  We even have our own specially designed robust hospital content management system, AVID CMS™, that allows you to plug-in easy to use application extensions directly into the system.  Man, that’s a lot of stuff!

From our award-winning hospital Website designs to being recognized as creating the Most Innovative Product by Healthcare Design Magazine for our hospital digital signage system, CaptivCast™,  to all the services and products mentioned above, AVID Design clearly proves to be a full service solution provider AND a leader in everything that encompasses interactive hospital and healthcare marketing.


Lisa M. Federico | Content Specialist | AVID Design

AVID Design is all that and a bag of chips!  Contact us today to learn more about how we are your leader in hospital Website design and interactive healthcare marketing and what we can do for you!

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