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07
Sep 2011

Summer 2011: Top 5 AVID Design Hospital & Healthcare Blog Posts

Put away those white shoes (it’s after Labor Day) and the mosquito repellent! It’s time to take out your boots and get yourself a flu shot.

See ya, summer! Revisiting our top 5 blog posts from this past summer.

Say goodbye to the warm summer season and hello to the (looming) crisp autumn air.

As the weather in Atlanta has been rather cool and cloudy lately, and although I do love it at times, I’ve been feeling slightly nostalgic and missing the warmth of the sun.

So, with the changing of the seasons, let’s revisit this past summer’s top 5 blog posts.

How Long Keyword Phrases Can Play to Your Strengths

Hospital Mobile Strategy: Best Practices for Quick Response (QR) Codes

Learn it, Know it, Live it – 7 Link Building Strategies for your Hospital

Quick Tips on PPC Ad Writing

AVID Design Gets Mentioned in Ragan Communications’ eNewsletter

So long, summer!  It’s been a hot one.

AVID Design offers full-scale written and visual communication services for hospitals and healthcare systems, including Web design, SEO and PPC content development and assessment, online video and rich media, analytics and measurement, content management systems and more.


Lisa M. Rickard | Web Content Specialist/Writer/Editor | AVID Design

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30
Dec 2010

Top 10 Blog Posts of 2010, Sh’yeah!

Closing out this year, we decided to publish yet another “Top [insert number here" blog post.

Hey look...even Wayne and Garth had a Top Ten list! Schwing!!!

As tired as we were about hearing (and writing) about social media–no way, way–you guys sure seemed to like reading about it.

So, without further ado, here are our top 10 blog posts of 2010:

  1. How to Setup an SMS Text Message Donation Service for Your Hospital
  2. The Caduceus: Origins and Meanings
  3. Five Ways to Measure the ROI of Healthcare Social Media
  4. Top 5 Emerging Social Media…for Hospitals?
  5. Hospital Website Standards and Best Practices… Does Your Hospital’s Website Live Up to the Standards?
  6. Google Caffeine Impacts on Healthcare and Hospital SEO: Now What?
  7. Friending Hospital and Healthcare Competitors? There’s No Question
  8. Hospital Hurricane Preparedness and Digital Signage
  9. iPad and Hospital Marketing: Let’s Start the Conversation
  10. How Many Hospital Facebook Pages Should You Have?

Happy New Year,  we’ll see you in 2011–Party on!


Lisa M. Federico | Content Specialist | AVID Design

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17
Dec 2010

Would You Like to Take a Hospital Intranet Survey?

Remember the crazy survey lady from the hilarious cartoon hit of the 90s, Animaniacs?

Yesterday I spent nearly 15 minutes completing a survey for Adobe. It was all about their creative products. I admit, the only reason that I took the time to do it was because I have a glimmer of hope that I could win a giveaway that they were offering. By the time I was done with it (because it didn’t tell me to set aside 15 minutes when I started) I felt like Adobe should just out right PAY for the information that I was giving back.

But the other reason I filled it out was because I knew that we were about to send out our own survey to the masses… and I figured that I could glean some survey creation wisdom from the good folks at Adobe. My takeaway = Make the survey short and simple.

In our last AVID Insight newsletter we hinted that the January feature story was going to be all about Hospital Intranets and Employee Communication. We’ve had many conversations with our clients in recent days/months about this topic. It also seemed to be a topic that many were talking about at the 14th Annual Healthcare Internet Conference.  As we’ve been preparing for next month’s feature, we decided that it would be interesting to reach out to you, our healthcare marketing followers, for your input into the discussion.

I promise you that it won’t take 15 minutes to complete.

I can’t offer you a prize pack for your participation, but I can offer you the assurance that your answers will be kept anonymous (we’ve seen some of your intranets.)

So… Would you like to take our hospital intranet survey?

While you’re at it, if you’re not signed up for the AVID Insight eNewsletter, now is a great time to do so.


Andy Darnell | Director of Web Development | AVID Design

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24
Sep 2010

What If Your Hospital Was a Hotel with Bad TripAdvisor Reviews?

Imagine that your hospital or healthcare system was a hotel. Independent, franchise, chain, doesn’t matter—like hospitals, hotels come in all shapes and sizes.

Now imagine that you are at a customer review Website such as TripAdvisor.com—and not only do you discover some extremely unpleasant reviews, but one of the authors is currently one of your admitted patients. Would you respond? How would you respond? Would you call the police and throw the patient out?

As extreme as the last question sounded, that is precisely what happened to a couple after using TripAdvior.com to criticized a hotel in Blackpool, England, despite having pre-paid for a multiple night visit. (Ironically, there is a medical twist to the story: It was the couple’s first vacation since one of them had been diagnosed with cancer 18 months earlier).

The circumstances are almost irrelevant: Even if the hotel was somehow a fully innocent victim of an attack by a maleovelent guest, the damage is done—to wit, the USA Today article (and others like it) linked in the last paragraph.

Hospitals vs. Hotels: Is There a Difference?

An argument can be made that hospitals are remarkably similar to hospitals:

  • First, there is the fact that they both host overnight guests.
  • Second, hospitals are regularly judged by the quality of their facilities and services.
  • Third hospital guests have choices in where they go—and are increasingly using the Internet to do research before they make a decision on where to go.

And those are just the most obvious similarities.

Of course, there are TripAdvisor.com equivalents for hospitals. A simple Google search for “hospital review” delivers page after page of links to Websites where people can review, rank, comment, criticize and express virtually any type of opinion about your hospital, physicians and more.

Don’t think it can’t happen to you. When people feel slighted—regardless if they are justified in their feelings—they want immediate remedy. And when their demand for remedy seems ignored or marginalized, they’ll find ways to be heard…and the Internet is one of the best venues to do so.

Do you regularly review these sites? Which ones? And have you seen negative sentiments about your facilities, services or staff?

But perhaps just as importantly, what are your policies for responding to unfavorable feedback? Do you let it slide? Do you engage with it? And what if that feedback was being written by a patient that is admitted to your hospital at the moment you read it?


Derek Rudnak | Communciations Specialist | AVID Design

AVID Design is highly experienced with best practices for drafting hospital governance policies that address issues involving the Internet, Websites, social media and more. Contact us today to learn how we can help your hospital establish winning policies that reduce and mitigate risk.

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13
Aug 2010

Hospital Website Design Myths and More… Revealed

Although I have a few phobias, like my alarming fear of heights and flying in airplanes, Friggatriskaidekaphobia (fear of Friday the 13th) is not one of them. We all hear about myths and superstitions associated with this particular date, so with that day being today, I thought I’d compile a short list of myths relating to hospital Website design, SEO and the like.

Happy Friday the 13th from Jason Voorhees and AVID Design

Happy Friday the 13th from Jason Voorhees and AVID Design.

Since a list of 13 myths would be more apropos for this date, I thought I’d spare the folks out there who too suffer from phobias, like triskaidekaphobia (fear of the number 13).

1.) Website Design – A hospital (or any) Website redesign will solve all my Web problems.

Many hospital marketers believe that a redesign is simply the “cure” for solving any and all Website problems because a fresh design is all that is needed. This is untrue. These same people don’t take into consideration that the strategy that goes into a redesign can sometimes be as important, if not more important, than the actual design itself.

2.) Content— If users are going to be guided to my hospital’s Website to read up on procedures and services offered, then posting every bit of information I have online is the only way to go.

First things first…users don’t read on the Web, they simply scan, so it’s best to write relevant, bite-sized chunks of optimized copy that are easier to read (e.g. bulleted lists). Secondly, content is not just written text, it is also images, videos, etc. And don’t be fooled about trying to fit all information on one page, it is okay to have a few pages as long as the copy is relevant and includes at least one call-to-action and effective anchor text to navigate through the pages.

3.) Social Media and Web 2.0 – If I build a Facebook fan page for my hospital or I start a hospital CEO blog, it will accumulate numerous fans and page hits overnight.

This doesn’t happen overnight, it takes time and effort to cultivate an audience, and a good social media and Web 2.0 strategy should be put into place before embarking on this trip.

4.) Website Design – I have to do my hospital’s Website redesign all at once.

Truth be told, redesigns take an extended period of time to fully complete, so it’s best to break down the redesign process into phases where each phase allows you to concentrate in a particular area, like focusing one phase on your hospital’s specialties and content and another phase on examining rich media. Also, change is received better with your employees and users when made in increments rather than all at once.

5.) Search Engine Optimization—Once you optimize your hosptial’s Website, then you are good to go and should be ranking well in the major search engines from here on out.

SEO is an ongoing process and is never finished (much like that of your hospital Website). What your hospital ranks today for pediatric cancer quite possibly not be the same three months from now. It’s best to have a professional (like AVID Design) provide you with an SEO assessment (that’s FREE) of your hospital’s Website to get the ball rolling on developing a proper search engine marketing (SEM) campaign.


Lisa M. Federico | Content Specialist | AVID Design

Don’t let your hospital’s Website fall under a spell of bad luck, make sure your hospital Website design and optimized content doesn’t suck!  Call AVID Design today to speak with our hospital marketing strategy consultants to get you on the right path(without that black cat crossing it) toward achieving your online marketing goals.

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